Security: Trust Sage to keep your data safe online

Effective as of 7th March 2018

We want to give you the confidence that your business information is secure. Sage has a series of policies and practices in place so that we make sure your data is safe.

  • How we protect you

    • The first thing we do to protect your data is ensure all transmission of data between you and Sage is encrypted. We use high grade 128–bit encryption which is an industry standard also used in internet banking. This stops people from being able to view the information you’re sending over the internet.
    • If you’re using an up-to-date browser (highly advisable) then when you're signed in to Sage , you will notice the address bar will be green. This indicates that we’re using an Extended Validation Certificate which gives you 100% confidence that you’re definitely connected to servers owned by Sage.
    • We store all of your data in a highly secure environment managed by Amazon Web Services. Each individual component that makes up the Sage infrastructure has multiple levels of redundancy built in. This means that there are many instances of the application all running in parallel and should something break and cause one of these instances to stop working, it's automatically taken care of and it won't affect you. Every component is actively monitored 24/7 and we have a team dedicated to ensuring that Sage is highly available.
    • Every aspect of the Sage service has been validated by specialist independent security organisations to give you the peace of mind that your data is safe with us.
    • Our Customer Support Team are an honest and trustworthy bunch and they cannot view your data without your express permission. We also record something called a "user audit trail", which allows us to keep track of exactly who has done what to your data and when.
    • But our security isn't just about what’s written on this page, we don't stop at the above, it's just a start. In fact, if we were to write down everything we do, that in itself is a security risk. Rest assured that security is our number one concern and we treat it with the respect and attention it deserves.
  • Phishing Emails?

    • Unfortunately from time to time we see some counterfeit (phishing) emails being sent to Sage customers, claiming to be from Sage UK Ltd but which are in fact being sent in attempt to commit fraudulent activities.
    • Common themes that are used in scams can include: "You’ve won a prize" or some other unexpected financial gain, scare tactics, requests to donate to a charitable orginaisation, unusual email attachments and asking for personal information.
    • For information on how to spot a phishing email and how to deal with them, please read our Dealing with phishing emails guide.