Paul Donno of 1 Accounts helps his clients take to the cloud with Sage One and Google Apps for Business
Business: 1 Accounts Online
Location: Suffolk, England
Solution: Sage One Accountant Edition
When it came to taking his own business online, Paul Donno, Managing Director of 1 Accounts Online, had no doubt that it was the best way to offer his clients great service.
“As an accountancy practice, our clients have a lot of contact with us. When they need us, we can deal with them straightaway…and those who’ve embraced technology like Sage One and Google Apps end up loving it just us much as us!”
Paul encourages the businesses his firm works with to do the same: “If people want to move their work online, it’s not the huge step it may appear. Everything sits securely and accessible in the cloud from any device.”
Paul and the team respond quickly to client needs thanks to the accessibility of Sage One and Google Apps. He uses Sage One Accountant Edition to give him visibility of his clients’ accounts and recommends Sage One to the businesses he serves.
Fully embracing the cloud movement, 1 Accounts Online use Google Drive to share documents and spreadsheets with colleagues and clients. Paul can collaborate with his accounting, legal and marketing team to make sure that the content, detail, spelling and grammar of all documentation they work with is 100% accurate. From the cloud, everyone can contribute to the firm’s success in real-time.
Being able to view and amend clients’ data securely online, gives his employees the freedom to work wherever and whenever they need to. “I can work on a client’s VAT whilst I’m grabbing lunch on my way to see another. That’s the flexibility you’ve got – I can be on the road and have the confidence that I can stay in touch to service their needs.”
Taking business online also means they don’t always need to visit clients to be able to talk face to face. “We use Google Hangouts. It’s fantastic for meeting with our clients and the team.” Paul explains, “Hosting live, face-to-face video calls with several people at once is a great way of getting business done and the contact is great for strong client and accountant relationships”.
“I can work on a client’s VAT whilst I’m grabbing lunch on my way to see another. That’s the flexibility you’ve got – I can be on the road and have the confidence that I can stay in touch to service their needs.”
Our clients love the immediate response they get. When going through Payroll Year End and clients have difficulty understanding how to deal with it. Rather than clients phoning up, booking an appointment and coming in, which could soak up 2 or 3 days, we can now deal with it in the same day.”
Paul sees the future of his business is online, thanks to Sage One and Google Apps. “We’re moving away from PC based products to online software you can use anywhere, anytime.”
His advice to businesses, especially accountants who may be reluctant to go online? “Embrace the technology. Work with your clients and do what you trained for – help businesses grow.
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