By Joanne Grieves (Technical Writer, Sage).
Every month we look at why you’re calling us and what we can do to help you with the most common questions. Last month 239 of you contacted our Sage One Support Team because you had a question about how you’re billed for your Sage One service.
Whilst billing might not be the most glamorous of subjects, it’s something we all have to think about when planning our cash flow.
To help you with any billing queries you may have we’ve put together a billing FAQ and in the meantime, here are some of the most popular questions.
When will I be billed for my service?
You’re invoiced for your service on the first day of each calendar month and payment is taken by direct debit on the 16th of that month. The invoice covers from the first day of the month up to the last day.
Where can I find my invoice?
Every month we send an email to your registered email address to let you know your invoice is ready. You can then view a PDF copy of your invoice from within your Sage One service. To view your invoice:
Log in to Sage One > Settings > Billing Settings > Sage One Invoices > click the invoice you want to view.
If you want to, you can print or save the invoice by opening your browser File menu and choosing the relevant option.
How do I change my direct debit details?
Changing your direct debit details is quick and easy. You don’t need to cancel your pervious direct debit as Sage One does this automatically when you enter your new details. To change your direct debit:
Sign in to Sage One > Settings > Billing Settings > Direct Debit > Create New Direct Debit, then simply follow the on-screen instructions.
Why am I asked to enter my direct debit details when I try to sign in to Sage One?
When you first sign up to a Sage One service, you have a free 30 day trial. Once the trial has expired, to keep using the service, you need to enter your direct debit details. Simply enter your direct debit details and continue using your service as normal. We’ll email you to let you know when your first payment will be taken.
Terms and conditions
If you want to know more about the terms and conditions of your Sage One service, you can find a copy here.
Sage One Help Centre
Don’t forget you can find the answers to lots more questions in our help centre. There’s everything from how to set up records to day-to-day processing.