RTI Frequently Asked Questions

4 years ago

Melanie Fields (Sage One Customer Support)By Melanie Fields (Sage One Customer Support)

We know that as small business owners, you don’t always have time to give us a call about issues or questions. We also know that RTI (Real Time Information) is the biggest change to payroll legislation since…erm, ever!

So, to help you out we thought we’d let you know some of the most common RTI queries the Sage One Customer Support Team are receiving at the moment.

When I send my FPS (Full Payment Submission), error 1046 appears. What does this mean?

Error 1046 is an HMRC-generated authentication error and means that one of the details entered does not match with the records HMRC hold for you. To correct this:

– Check you’ve entered the correct PAYE Ref
– Check your company name is spelt correctly
– Check for any extra spaces at the end of information you’ve entered
– Check your password is not more than 12 characters. If it is, only enter the first 12 characters
– Check your HMRC user ID and password are correct. You can do this on HMRC Online Services
– Check you’re enrolled for PAYE services, you can do once you’re logged in on the link above

If there are any discrepancies with the information, you need to contact HMRC on 0300 200 3200.

Has the payment method/timeframe changed for making my payment to HMRC?

There has been no change to the payment method or time frame for payment. All electronic payments must be received by the 22nd of the following tax month and all manual payments by the 19th. You can continue to pay by your usual method for example, cheque or bank transfer.

I’m paying up to the 30th but I pay on the 25th. What should my pay date be?

This applies to all other dates too! In short, the process date must now be the pay date so in the example above, this would be the 25th. HMRC also need to receive the FPS on or before this date so they know how much you’re going to be paying your employees.

Do I need to continue submitting P45s and P46s?

Under RTI, you no longer need to submit starter or leaver forms. This is because the information is included on your FPS instead.

How can I send an EAS?

An EAS (Employer Alignment Submission) lets HMRC know what employees are currently employed by you. This is only compulsory for companies with more than 250 employees. For this reason, you don’t need to submit a separate EAS in Sage One Payroll and instead it is submitted as part of your first FPS.

When do I need to submit my FPS/EPS by?

Your FPS must be submitted to HMRC on or before the day your employees physically receive payment. Your EAS, if required, must be received on or before the 19th of the tax month to which the payment relates.

If I make a mistake on a pay run, how do I correct this and re-submit the FPS?

If you make a mistake whilst processing payroll, you need to correct the pay run in the usual way (you can find out how in the Sage One Help Centre). After you’ve edited a pay run, you don’t need to re-submit the FPS. This is because the year to date values, including the correction, will be submitted with your next FPS.

How do I record small employer’s relief?

If you’re eligible for small employer’s relief, you can record this when you record your P32 payment from within the completed pay run. If you have any statutory payment reclaim in a tax month, don’t forget to submit your EPS!

And remember, if you have any questions about the above, we’re open 24/7 (free 24hr telephone AND email support is provided for all Sage One Accounts and Payroll users)!

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