Don’t make me think! (The importance of good design in websites and software)

5 years ago

Not sure if I am the only one, but recently, and embarrassingly, I could not find my way in and then out of a motorway service station.  The signage was not only contradictory but in part just simply missing.  This made me mad at first, then as I drove down the motorway, having gone via the lorry park, starting to think about websites that have the same effect on me!  There is a certain economy airline website which immediately springs to mind.

It has been sometime since I read ‘Don’t make me think’ by Steve Krug, which is a book about human computer interaction and web usability, and although he was primarily discussing commercial websites, a lot of what he says is also true in relation to business software applications.

Making business applications intuitive and easy to understand can be as important as the functionality the system is attempting to provide. Benefits expected to be accrued from the implementation of a new business system can only be maximised if the user base can readily absorb the new processes and support the change.

Improvements to quality and efficiency, reduction in support, and hopefully the system being seen by its users as a pleasure to work with, rather than a hindrance, are a few of the direct benefits which can attributed to a well thought out user interface.

With the emergence of Web 2.0 technology it has become easier to produce web based applications with a clean and intuitive interface, moving away from untidy, confusing and flat HTML, which is fast being considered as legacy and outdated.

The Sage One team invests as much in our user interface as the product features themselves, so it’s well worth taking a look at our Accounts, Cashbook and Payroll software (see screenshot below).

Hopefully you’ll agree that our Sage One software won’t make you think (unnecessarily)! We’d love to hear your feedback on Twitter by posting something including the #SageOne hashtag.

The simple and elegant interface of Sage One Cashbook
The simple and elegant interface of Sage One Cashbook

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