Get the help you need with our online help centre

6 years ago
Joanne Grieves
Joanne at Disneyland

Hi, I’m Joanne and I’m a Technical Author for Sage One. This basically means that I’m responsible for the online help articles and looking at ways we can build on and develop the help materials available to you, so your feedback really helps me to do my job.

Here at Sage One we understand not everyone has the time to call us for support and if you’re anything like me, sometimes you just want to find a quick answer online. So, if you haven’t already, why not check out our Help Centre?


The Help Centre is just one of the great support tools available to you and your business. It has lots of articles for your different services, including everything from how to manage your Sage One service to how to process your day-to-day accounts or payroll. We’ve even included some video tutorials to help you get started with the most common tasks.

How do I access the Help Centre?

You can access the Help Centre from anywhere at any time, and you don’t need to log in to do it!

Access the Help centre directly from  or from the link at the bottom of our homepage. If you’re already signed in to your service, simply click Help at the top of the window.

We’ve also included some handy help icons:

Help icon If you see one of these icons, just click it and it takes you straight through to the relevant help article.


Your feedback

It’s my job to make sure the online help we provide is the best around and I’d love to hear your thoughts. Perhaps you can’t find the answer to your question, or you might have a suggestion for a new article or for how we can improve what’s already there. If you do, just fill in the comments form at the bottom of any article. We look at all the feedback that comes through to us, and if you leave your email address in the comments, we’ll always get back to you with an answer.

We’re always looking for ways to improve the help available to you and we want you to help us shape the way we develop the Help centre. If you’ve got a couple of minutes to spare, we’d love it if you could fill in our short survey. We’re looking forward to hearing from you!